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Politique de remboursement

Shipping:

Standard Ground Shipping: allow for 3 to 7 business days.

Standard Shipping Flat Rate within Canada: $12.00

Out of Stock Items

If a product you ordered is out of stock, you will be informed by e-mail within 48  business hours of your purchase. Upon receipt of the e-mail you will have three options as follows:

  • Receive the out of stock item when it arrives with free shipping.
  • Receive your order minus the out of stock item and receive refund for out of stock item.
  • Cancel entire order and receive full refund.

Returns

WHAT DO I DO IF MY PRODUCTS ARE DAMAGED ON ARRIVAL?

Please notify customer service of any damaged or defective products.  We will offer replacement or refund of damaged or defective products.

Simply contact us by email: info@lothantique.ca or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.

Exchanging Product:

All product exchange must be done by mail within 10 days of receipt of package. Products must be unused and in their original packaging. Lothantique apologizes that refunds cannot be offered. All sale products purchased on-line are final sale and cannot be exchanged. Lothantique is not responsible for any product damaged in return shipping. No exchange or refund will be provided for products damaged during return shipping.  

To exchange product please contact our Customer Services Department at 1-877-425-7627. Please send the item(s) with a copy of your receipt and following information:

  • Your name, address and telephone number
  • Your order number and exchange authorization number
  • Item description and reason for return sent to:

Lothantique Inc.
2600 John Street
Unit 202
Markham, ON
L3R 3W3