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Shipping & Returns

In light of the Canada Post Strike we are currently using FedEx or Canpar for delivery to most urban areas within provinces. For more remote locations, we may use an alternate courier or we may follow up with an alternate solution. If you are unsure of delivery to a remote location or territory, please contact us at info@lothantique.ca before placing your order during this time, we apologize for the inconvenience. 

Holidays 2024: Due to courier transit times, possible delays, and high volumes we cannot gurantee delivery before the Holidays if orders are placed before or on a certain date, we recommend placing orders earlier if possible to ensure sufficient order turnaround time. 

Shipping

Standard ground shipping will deliver your package in 2 to 7 business days pending any possible delays our couriers may experience. Shipping to more remote areas may result in longer wait times for delivery. 

Orders totaling $250.00 or more are considered high value and will be sent with direct signature if shipped with FedEx. The package will only be released if someone present at the destination address is able to sign for it. If you would like this signature request removed, please contact us immediately following the submission of your order on our website, and please include the order number to ensure timely processing. Please note if the signature request is removed by the recipient or a request is made to remove the signature, Lothantique Inc. assumes no responsibility after the package leaves our warehouse grounds.

Shipping Rates

Standard Shipping: $16.00

Order Status

If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at info@lothantique.ca and we will be happy to assist you.

Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package, once that package is recorded as being in their system, it has left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.

Out of Stock Items

If a product you ordered is out of stock, you will be informed by e-mail within 48-72 business hours of your purchase. The default procedure for your order will be one of two procedures depending on our follow-up communication: 

  • Ship your order minus the out of stock item and receive refund for out of stock item.
  • We may ask if you would like to substitute the same product in a different scent or style that is available. 

Should you wish to cancel your entire order, please notify us immediately upon receipt of our follow-up email. Once refunds are processed they cannot be reversed. We apologize for any inconvenience caused. 

     

    Incorrect Shipping Address 

    Lothantique Inc. bares no responsibilty if the shipping address provided is incorrect. Please ensure your address is correct upon checkout and order submission.

    If a package has not shipped and/or is still in transit, the shipping address can possibly be amended directly with the courier, however, an amended shipping address is not guaranteed to be fufilled. Once a package is delivered no shipping address can be amended. 

     

    Returns

    What do I do if my products are damaged on arrival? 

    Please notify customer service of any damaged or defective products within 10 days of receipt of your order. We will offer replacement or refund of damaged or defective products. Discrepancies must be reported within 10 days upon receipt of your order. 

    Simply contact us by email: info@lothantique.ca or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.

    Exchanging Product:

    All product exchange must be done by mail within 10 days of receipt of package. Products must be unopened and in their original packaging. Lothantique apologizes that refunds cannot be offered. All sale products purchased on-line are final sale and cannot be exchanged. Lothantique is not responsible for any product damaged in return shipping. No exchange or refund will be provided for products damaged during return shipping.  

    To exchange product please contact our Customer Services Department at 1-877-425-7627. Please send the item(s) with a copy of your receipt and following information:

    • Your name, address and telephone number
    • Your order number and exchange authorization number
    • Item description and reason for return sent to:

    Lothantique Inc.
    2600 John Street
    Unit 202
    Markham, ON
    L3R 3W3

    Shipments sent back with no prior notice and approval from Lothantique will not be eligible for an exchange or refund. 

    International Orders

    If you are a Canadian resident and wish to ship your package overseas, or if you live outside North America and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.

    Customer Service: info@lothantique.ca

    Are you looking to order from the United States? Please visit: lothantique-usa.com! 

     

    Please note: our Warehouse is not open to the public, please contact us for the nearest retailer near you!