Shipping & Returns
Standard Shipping FedEx Ground will deliver the package within 5-12 business days, depending on your location. Lothantique Inc. consolidates US shipment once a week to minimize the customs fees and to secure a low flat rate shipping cost. The shipment will leave for the border on Thursday every week. Due to the processing times of the customs clearance, all ordered received after 3:00 PM (EST) on Wednesdays will ship on the Thursday the week after.
Please note that FedEx Ground Service requires a signature as the package is delivered. We are not able to ship to a P.O. Box within the U.S.A, a street address is required for shipping.
Delivery dates are approximate and do not guarantee delivery within the stated time periods. Periodically delays occur as all orders are subject to customs inspection.
For orders totaling over $800, you are required to provide a Social Security number or Federal ID number for customs purposes.
Standard Ground FedEx $14.00
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at firstname.lastname@example.org and we will be happy to assist you.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.
Out of Stock Items
If a product you ordered is out of stock, you will be informed by e-mail within 48 business hours of your purchase. Upon receipt of the e-mail you will have three options as follows:
- Receive the out of stock item when it arrives with free shipping.
• Receive your order minus the out of stock item and receive refund for out of stock item.
• Cancel entire order and receive full refund.
WHAT DO I DO IF MY PRODUCTS ARE DAMAGED ON ARRIVAL?
You can return your damaged product and we can replace it for you free of charge.
Please note, in this case, all shipping charges are covered by Lothantique inc. Simply contact us on email@example.com or call us on Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service. From there you will be sent a Returns Authorization form that you will be required to complete and return to us with your online receipt and invoice along with the damaged product(s). Important Note: For privacy and security reasons, Lothantique inc does not store credit card information - you must include this information on the Lothantique inc Returns Form to receive your refund.
All product exchange must be done by mail within 10 days of receipt of package. Products must be unused and in their original packaging. Lothantique apologizes that refunds cannot be offered. All sale products purchased on-line are final sale and cannot be exchanged. Lothantique is not responsible for any product damaged in return shipping. No exchange or refund will be provided for products damaged during return shipping. Products containing alcohol (dangerous goods) cannot be returned.
To exchange product please contact our Customer Services Department at 1-877-425-7627. Please send the item(s) with a copy of your receipt and following information:
- Your name, address and telephone number
- Your order number and exchange authorization number
- Item description and reason for return sent to:
2600 John Street
If you are a Canadian resident and wish to ship your package overseas, or if you live outside North American and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.
Customer Service: firstname.lastname@example.org