Shipping & Returns
Standard ground shipping will deliver your package in 2 to 7 business days.
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at firstname.lastname@example.org and we will be happy to assist you.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.
Out of Stock Items
If a product you ordered is out of stock, you will be informed by e-mail within 48 business hours of your purchase. Upon receipt of the e-mail you will have three options as follows:
- Receive the out of stock item when it arrives with free shipping.
- Receive your order minus the out of stock item and receive refund for out of stock item.
- Cancel entire order and receive full refund.
WHAT DO I DO IF MY PRODUCTS ARE DAMAGED ON ARRIVAL?
Please notify customer service of any damaged or defective products. We will offer replacement or refund of damaged or defective products.
Simply contact us by email: email@example.com or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.
All product exchange must be done by mail within 10 days of receipt of package. Products must be unused and in their original packaging. Lothantique apologizes that refunds cannot be offered. All sale products purchased on-line are final sale and cannot be exchanged. Lothantique is not responsible for any product damaged in return shipping. No exchange or refund will be provided for products damaged during return shipping.
To exchange product please contact our Customer Services Department at 1-877-425-7627. Please send the item(s) with a copy of your receipt and following information:
- Your name, address and telephone number
- Your order number and exchange authorization number
- Item description and reason for return sent to:
2600 John Street
If you are a Canadian resident and wish to ship your package overseas, or if you live outside North America and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.
Customer Service: firstname.lastname@example.org